Family-owned SME dealing in IT infrastructure and server room management.

• Took charge of the company during the Covid-19 crisis and successfully stabilized it, despite lacking any prior experience in the tech industry.

• Oversaw the company budget, ensuring alignment with strategic goals, developed and maintained detailed budget plans, tracked expenditures, and recommended adjustments as necessary to optimise resource allocation.

• Proven track record supported by quantifiable results. Specifically, reducing expenditure by 15%, increasing profit margins by 7%, and elevating client acquisition and retention rates by 40% and 75% respectively. Successfully decentralised decision-making process improving the overall speed of pivoting.

• Analysed customer contracts to assess their financial impact on the company and identified revenue opportunities and risks associated with contractual terms and pricing structures.

• Cultivated and maintained strong relationships with clients and key parties, fostering trust and loyalty.